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Shipments and returns

  

  

Lead time:

    On average, completion of orders varies from three to four weeks, depending on the complexity of the product you have chosen. The provided timeframe includes all the steps of production and shipping, such as:

    - Image printing,

    - Glass toughening (task subcontracted to a third party),

    - Component fitting,

    - Drying process,

    - Ready-made product packing,

    - Shipping to the customer.

 

Shipping:

    We do not ship outside of mainland United Kingdom. Lead time on order takes approximately three to four weeks. We usually dispatch within one working day when the product is completed. All our goods are properly secured against any shipping-related damages, however unexpected events do happen..

    Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 

Returns policy:

    Printed Glass Panels which are made to your specification, clearly personalized (which we do not stock) cannot be returned. More information The Distance Selling Regulations 2000 No. 2334 Regulation 13

 

Damaged items :

    Please check your goods carefully when they arrive, and tell the courier immediately if they are damaged. If you sign to say that the goods were received in good order we cannot subsequently accept liability for damage sustained in transit. Please then contact us as soon as possible to inform us of the damage. We will require you to return the damaged goods (A refund of the return shipping costs will be issued). You will be liable for the cost of these goods if they are not returned.